Contact Center Team Lead - Homeowners Insurance
Slide Insurance(1 month ago)
About this role
A supervisory role within Slide Insurance's claims organization focused on supporting the Claims Service team and promoting a customer-centric, collaborative culture. The position emphasizes maintaining service quality, contributing to team development, and supporting continuous improvement efforts. Slide provides an innovation-driven workplace with comprehensive benefits designed to support employees' physical, emotional, financial, and professional well-being.
Required Skills
- Escalation Management
- Department Liaison
- Issue Resolution
- Performance Tracking
- Schedule Management
- Subject Expertise
- Onboarding Training
- Process Improvement
- Customer Service
- Claim Reporting
+7 more
Qualifications
- Bachelor's Degree
- High School Diploma
About Slide Insurance
slideinsurance.comSlide Insurance is a digital homeowners and condo insurance provider based in Tampa, Florida, focused on serving Florida and South Carolina homeowners. The company emphasizes fast online quotes and a streamlined application-to-coverage process (with mobile apps available) to make buying and managing policies simple. Slide works with insurance carriers to offer affordable, state-specific coverage and provides customer support by phone.
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