Contact Center Team Leader (Hybrid)
Purple(2 days ago)
About this role
Purple is looking for an experienced contact center leader to oversee and motivate a team of customer service specialists. The role involves ensuring high-quality service, managing performance metrics, and fostering a positive, efficient work environment. The position offers an opportunity to contribute to a fast-growing company dedicated to innovation and customer satisfaction.
Required Skills
- Customer Service
- Leadership
- Coaching
- Performance Metrics
- Communication
- Conflict Resolution
- Staffing
- Training
- Quality Assurance
- CRM
About Purple
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