Contract Customer Success Manager, Americas
Customer.io(18 days ago)
About this role
A part-time Customer Success contractor at Customer.io supporting a growing SaaS customer base. The role focuses on managing high volumes of customer requests, providing coverage for team members on leave, and contributing to a pooled support model. It offers hands-on experience in a digital-led Customer Success environment during a 6-month contract.
Required Skills
- Ticket Triage
- Customer Support
- API Documentation
- Troubleshooting
- Workflow Logic
- Liquid Templates
- Onboarding
- Video Calls
- Communication
- Escalation
+1 more
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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