CS Workforce Specialist I

Chewy(1 month ago)

Pittston, PAOnsiteFull TimeJunior$38,147 - $51,647 (estimated)Workforce Management

About this role

A Workforce Specialist I / Real-Time Analyst I at Chewy is an entry-level role supporting the Pharmacy Customer Service organization by ensuring timely, efficient service delivery for inbound contact center and back-office workflows. The position provides frontline data to operations leaders, assists with schedule and capacity coordination, and supports day-to-day workforce operations. The role is based in Pittston, PA and includes development programs and opportunities for career growth.

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Required Skills

Real-Time Monitoring
Schedule Management
Queue Monitoring
Service Alerts
Performance Reporting
Data Analysis
Huddle Participation
VTO Support
Schedule Exceptions
Communication

Qualifications

Bachelor’s Degree

About Chewy

chewy.com

The provided page contains only embedded scripts and no visible company text. KPSDK appears to be a lightweight client-side analytics and performance SDK that helps websites capture page timing, user interactions, and error reporting with minimal overhead. It offers real-time metrics, event batching, and integrations with common analytics and APM tools to surface performance bottlenecks and user behavior. Teams integrate KPSDK via a small script tag and configure sampling, privacy controls, and custom events to balance data fidelity and site performance.