Workforce Support Specialist

Farfetch(26 days ago)

HybridFull TimeMedior$76,666 - $102,064 (estimated)Operations

About this role

The Workforce Support Specialist at Farfetch is responsible for real-time omnichannel workforce management to ensure staffing levels meet customer and business needs across multiple sites and markets. The role focuses on creating, validating, and publishing Customer Excellence schedules while optimizing operational resources and labor efficiency. It supports various Operations business units, helping to drive productivity, efficiency, and consistency through workforce management processes. The position is based in Lisbon within Farfetch’s Operations organization.

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Required Skills

Workforce Management
Schedule Creation
Capacity Analysis
Queue Management
SLA Monitoring
Data Analysis
Microsoft Excel
Schedule Optimization
Performance Monitoring
Stakeholder Communication

+5 more

About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.