Specialist, Workforce Management
Carvana(28 days ago)
About this role
The Specialist, Workforce Management monitors Care Centers' customer experience using real-time and scheduling best practices. The role supports Customer Advocate teams by analyzing operational metrics, producing reports, and optimizing staffing and schedules to meet service level goals. It partners with other groups to resolve issues and improve overall customer experience.
Required Skills
- Data Interpretation
- Staffing Recommendations
- Schedule Optimization
- Call Monitoring
- Queue Management
- Reporting
- Attendance Tracking
- Time-Off Management
- Overtime Allocation
- Schedule Generation
+3 more
Qualifications
- High School Diploma
- GED
- Bachelor's Degree
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.