CSM III

Carrot(20 days ago)

RemoteFull TimeSenior$88,000 - $110,000Customer Success

About this role

The CSM III is a mid-market customer-facing role within Carrot’s Customer Success team, partnering with employers to support delivery of the company’s global fertility and family care benefits. The role reports to the Manager of Customer Success and contributes to developing success strategies and scalable practices for the mid-market segment. It supports Carrot’s mission to provide localized, clinically-driven benefits across a global member base.

View Original Listing

Required Skills

Customer Success
Account Management
Project Management
Communication
Salesforce
Process Improvement
Automation
Stakeholder Management
Renewals
Expansion

+1 more

Qualifications

Bachelor's Degree

About Carrot

get-carrot.com

Carrot is a global benefits provider that helps employers open the door to fertility and family‑forming care for every employee. They deliver comprehensive, employer‑facing fertility benefits — including clinical navigation, access to treatments and clinics worldwide (IVF, egg freezing, donor and surrogacy support, adoption), and benefits administration — designed to improve outcomes while controlling healthcare spend. Founded in 2016 and led by Tammy Sun and Dr. Asima Ahmad, Carrot emphasizes measurable health and financial results, global coverage, and seamless integrations for HR and benefits teams.