Customer Success Manager (CSM)
Rev(1 month ago)
About this role
The Customer Success Manager (CSM) at Rev acts as a strategic partner to clients, overseeing onboarding and adoption of the company's speech technology products to ensure long-term success and satisfaction. Responsibilities include managing customer relationships, leading change management efforts, delivering tailored demos, monitoring client health, and facilitating organic growth opportunities in collaboration with Account Managers. Additionally, the CSM serves as the voice of the customer, providing feedback to internal teams while developing resources to enhance the overall customer experience.
Required Skills
- Customer Success
- Onboarding
- Relationship Building
- Change Management
- Product Engagement
- Health Monitoring
- Strategic Planning
- Account Expansion
- Contract Management
- Customer Feedback
+6 more
About Rev
www.rev.comRev is a leading voice platform that specializes in precise transcription, secure recording, and tailored summaries, catering primarily to lawyers and other professionals. Committed to integrity, Rev offers services designed to enhance the efficiency and accuracy of communication and documentation processes. With a focus on high-quality outputs, the platform enables users to convert speech into text with ease, ensuring customizable solutions to meet diverse client needs.