Senior Customer Success Manager (Japanese)

Wrike(1 year ago)

HybridFull TimeMedior$86,293 - $115,449 (estimated)Customer Success

About this role

Wrike is hiring a Customer Success Manager to manage a portfolio of mid-market customers in Japan and drive adoption and value from the Wrike platform. The role focuses on enabling customer outcomes, supporting growth in NET MRR, and collaborating with internal teams and sales partners to expand usage. The CSM will work closely with customers and global Customer Success colleagues to deliver strategic guidance and measured recommendations.

View Original Listing

Required Skills

Bilingual Communication
Customer Relationships
Account Management
Engagement Management
ROI Growth
Account Expansion
Success Planning
Executive Reviews
Account Monitoring
Churn Management

+5 more

About Wrike

wrike.com

Wrike is an AI-powered enterprise work management platform that helps teams plan, execute, and track projects, tasks, and workflows. It provides Gantt charts, dashboards, resource management, reporting, proofing and automation capabilities, plus integrations with common business tools to centralize work. Designed for enterprise use, Wrike emphasizes scalability, security, customization and cross-team collaboration for marketing, product, IT and professional services organizations. Its AI features and templates aim to speed planning, streamline approvals and improve visibility across complex initiatives.