Customer Advocacy Specialist
The New Zealand Automobile Association (Incorporated)(19 hours ago)
About this role
The AA is seeking a Customer Advocacy Specialist to handle formal complaints, investigate issues, and facilitate resolutions. The role requires assessing customer concerns, conducting interviews, and collaborating with teams to improve processes, ensuring fair outcomes for customers and the organization.
Required Skills
- Investigation
- Customer Service
- Communication
- Problem Solving
- Data Analysis
- Complaint Handling
- Empathy
- Critical Thinking
- Record Keeping
- Collaboration
About The New Zealand Automobile Association (Incorporated)
co.nzN/A
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