Customer Architect - Self-Service Cloud

Elastic(8 months ago)

RemoteFull TimeSenior$141,996 - $191,516 (estimated)Customer Success

About this role

A Customer Architect in Elastic’s General Business segment partners with annual and Self-Service Cloud customers to ensure their technical and strategic success as they adopt and scale the Elastic Search AI Platform. The role blends deep technical knowledge of distributed systems and deployment models with a strategic account focus to drive customer value, expansion, and retention. The position also contributes to company-wide customer success initiatives and scalable engagement approaches.

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Required Skills

Account Management
Consultative Guidance
Cloud SaaS
On Premises
Architecture
Implementation
Performance Optimization
Customer Expansion
Renewals
Health Assessment

+10 more

Qualifications

Bachelor's Degree

About Elastic

elastic.co

Elastic is the Search AI company that delivers the Elastic Search AI Platform to help organizations find answers and drive outcomes from their data. Built on Elasticsearch and the Elastic Stack (Kibana, Beats, Logstash), it provides solutions for enterprise search, observability, security (SIEM), and analytics to search, analyze, and visualize logs, metrics, and other data in real time. Available as cloud-hosted and self-managed deployments, Elastic offers APIs, machine learning, vector search, and developer-friendly tools rooted in open-source technology. Customers use Elastic to accelerate time-to-insight, detect and investigate threats, troubleshoot applications, and build rich search experiences.