Remote - Kia Care, Tech Support & Customer Service Representative

Agero(3 days ago)

RemoteFull TimeJunior$82,080 - $82,080Customer Support

About this role

Agero is seeking Remote Connect Total Case Specialists to handle vehicle-related customer inquiries, technical support, and complex customer issues primarily for Kia Connect. The role involves providing empathetic guidance, troubleshooting vehicle features, and acting as a liaison between customers and Kia. It offers remote work, paid training, and career growth opportunities.

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Required Skills

Customer Service
Technical Support
CRM Software
Troubleshooting
Communication
Empathy
Digital Tools
Problem Solving
Multitasking
Remote Work

About Agero

agero.com

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.

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