Customer Care Associate, Remote in Alberta, Canada

Carewell(15 days ago)

RemoteFull TimeJunior$22,200 - $22,200Customer Support

About this role

A Customer Care Associate at Carewell supports family caregivers by providing phone-based assistance and acting as a caregiver advocate while upholding the company value of putting people first. The role is part of a fast-growing retail business focused on caregiving products and emphasizes impact, empathy, and simplicity. The position is remote and requires completion of a mandatory training program and scheduled shift availability.

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Required Skills

Active Listening
Verbal Communication
Written Communication
Phone Support
Customer Service
Problem Solving
Typing
Computer Skills
Empathy
Product Knowledge

About Carewell

carewell.com

Carewell is an e-commerce medical-supply retailer focused on home healthcare, offering essentials like adult diapers, nutrition shakes, first-aid and daily-care products. The site provides free delivery and an Autoship subscription option with promotional savings on initial orders to simplify recurring needs. Carewell highlights friendly customer service and publishes caregiver-focused articles and resources to help families and professional caregivers. Its customers are seniors, people managing chronic conditions, and caregivers seeking convenient, reliable home-care supplies.