Associate Customer Success Manager - Scaled
SchoolStatus(1 month ago)
About this role
An Associate Customer Success Manager supports customer retention, satisfaction, and engagement while learning account management at scale. This remote, entry-level role (candidates must reside in the PST or MT time zone) offers structured training, development, and opportunities to take on greater responsibilities within a fast-growing EdTech/SaaS company.
Required Skills
- Renewal Management
- Relationship Building
- Customer Outreach
- Health Monitoring
- Issue Escalation
- Cross-Functional Collaboration
- Upsell Identification
- Process Improvement
- CRM Usage
- Feedback Relay
+4 more
About SchoolStatus
schoolstatus.comSchoolStatus provides data-driven software for K–12 schools and districts that improves family engagement, attendance, and educator development. Their platform combines real-time attendance analytics, two‑way family communication, digital forms, and teacher coaching tools — integrating with student information systems to surface actionable insights. Districts use SchoolStatus to streamline workflows, reduce chronic absenteeism, drive targeted outreach, and support educator growth through data and coaching.
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