Customer Care Supervisor

Harrow, Inc.(29 days ago)

United StatesOnsiteFull TimeManager$93,769 - $124,530 (estimated)Customer Care

About this role

The Supervisor, Customer Care leads and develops the Customer Care department to ensure efficient, compliant, and customer-focused operations. This role is responsible for hiring, training, coaching, and monitoring Data Entry and VIP teams while driving sales, minimizing errors, and identifying process efficiencies. The supervisor collaborates across departments, reports on performance metrics, and fosters a high-performance, innovative team culture.

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Required Skills

Coaching
Talent Development
Hiring
Training
Monitoring
Data Entry
VIP Support
Salesforce
Genesys
GRx

+12 more

Qualifications

Bachelor's Degree or Equivalent (Preferred)

About Harrow, Inc.

harrow.com

Harrow, Inc. is a healthcare company that develops, acquires, and commercializes specialty pharmaceuticals and patient-focused services. It emphasizes improving patient outcomes and access to therapies through clinical development, commercialization efforts, and provider support programs. Harrow works with healthcare partners, payers, and clinicians to bring treatments to market and support their appropriate use. Its investor relations site provides financial reports, corporate news, and governance information for stockholders and analysts.