Customer Care Team Leader
HelloFresh(12 days ago)
About this role
A Team Leader at HelloConnect leads non-voice email and chat operations within a global BPO, serving as the primary operational representative for clients and supporting campaign scalability. The role focuses on building and coaching high-performing teams, maintaining operational stability, and fostering continuous improvement in a collaborative, remote-friendly environment.
Required Skills
- Non-Voice Operations
- SLA Management
- KPI Ownership
- Team Leadership
- Coaching
- Quality Assurance
- Workforce Management
- Data Literacy
- Excel
- CRM Tools
+3 more
About HelloFresh
hellofresh.comHelloFresh is a global meal-kit subscription company that delivers pre-portioned fresh ingredients and chef-designed recipes to customers' doors. It offers flexible plans and a wide range of meal choices (family, vegetarian, quick meals, etc.) to simplify meal planning, shopping, and cooking. Operating in many countries, HelloFresh emphasizes convenience, variety, and reducing food waste through portioned ingredients and streamlined delivery. Customers manage preferences and deliveries online for weekly boxes tailored to their needs.
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