Senior Manager, Care Support BPO Operations
Spring Health(12 days ago)
About this role
The Senior Manager, Care Support BPO Operations will lead the operational execution of Spring Health’s offshore support strategy, ensuring vendor partners operate as a seamless extension of the domestic Care Support team. The role focuses on maintaining consistent, high-quality service while scaling global support operations. This is a full-time, NYC-based position with a hybrid work expectation.
Required Skills
- Vendor Management
- SLA Management
- Workforce Management
- BI Tools
- CRM Analytics
- Process Alignment
- Coaching
- Onboarding
- Scaling
- Quality Assurance
About Spring Health
springhealth.comSpring Health is an employer-focused mental health platform that uses assessment-driven technology and measurement-based care to deliver personalized treatment pathways. It pairs clinically proven digital tools with a network of therapists, coaches, and psychiatrists to provide therapy, coaching, medication management, and targeted programs. Spring Health’s platform removes barriers to access, matches employees to the right level of care quickly, and provides employers with outcomes and utilization data. Companies choose it to improve workforce well-being, engagement, and mental health outcomes while managing costs.
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