Dialler and Resource Planner
Encore Capital Group(5 days ago)
About this role
The role involves planning staffing levels and workloads for a contact centre, using data and forecasting techniques to ensure operational efficiency. It focuses on scheduling, monitoring performance, and collaborating with teams to optimize resources.
Required Skills
- Excel
- Forecasting
- Scheduling
- Data Analysis
- Workforce Management
- Communication
- Performance Monitoring
- Planning
- PowerPoint
- SQL
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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