Customer Engineer, North America Market

Aircall(4 days ago)

HybridFull TimeSenior$80,000 - $120,000Customer Success

About this role

Aircall is seeking customer-focused technical professionals to lead onboarding, drive product adoption, and ensure customer success with their AI-powered communication platform. The role involves configuration, support, and collaboration to maximize customer value and growth. It is a high-impact, proactive position suited to experienced individuals with technical, project management, and customer engagement skills.

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Required Skills

API
Integrations
CustomerSuccess
ProjectManagement
Troubleshooting
Cloud
CRM
Webhooks
DataAnalysis
Communication

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.

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