Customer Success Manager - North America

Leapsome(1 month ago)

HybridFull TimeManager$124,207 - $161,359 (estimated)Customer Success

About this role

The Customer Success Manager - North America at Leapsome is responsible for managing a growing portfolio of SMB customers, focusing on their success throughout the onboarding process and beyond. This role involves building strong relationships to enhance customer experience, identifying revenue expansion opportunities, and collaborating with cross-functional teams (Product, Sales, Support) to adapt services to customer needs. The manager will monitor customer success KPIs, improve scalable processes, and ensure customers derive maximum value from Leapsome's AI-powered HR platform.

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Required Skills

Customer Success
Relationship Management
Customer Lifecycle
Onboarding Support
Revenue Expansion
KPI Monitoring
Process Improvement
Requirement Gathering
Stakeholder Management
Communication Skills

+7 more

Qualifications

Bachelor's degree
1-2 years of work experience in Customer Success or a customer-facing role

About Leapsome

www.leapsome.com

Leapsome is an AI-powered HR software platform designed to enhance employee engagement and streamline HR processes. It offers comprehensive tools for managing everything from employee records and performance reviews to learning and development, fostering a people-first approach to HR. By automating administrative tasks, Leapsome helps organizations ensure compliance while empowering their teams to thrive in an environment that prioritizes growth, feedback, and alignment. Companies leverage Leapsome to simplify their HR operations and improve overall employee satisfaction and productivity.