Customer Support Manager

CUBE Global(27 days ago)

RemoteFull TimeManager$128,266 - $168,610 (estimated)Customer

About this role

The Customer Support Manager at CUBE leads the Manila-based support team within a global 24/7 ecosystem for the company’s Regulatory Intelligence SaaS platform. This role involves recruiting, training, and mentoring support specialists while managing escalations and complex technical issues for enterprise clients. The manager will coordinate case management processes, drive continuous improvement initiatives, and foster collaboration with cross-functional teams to ensure customer satisfaction and efficient issue resolution. A focus on technical expertise and strong communication skills is essential in this fast-paced, dynamic environment.

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Required Skills

Customer Support Management
Team Recruitment
Training
Mentoring
24/7 Support
Technical Expertise
Troubleshooting
Case Management
Incident Management
Cross-Functional Collaboration

+9 more

About CUBE Global

www.cube.global

CUBE is a leading provider of automated regulatory intelligence solutions, aimed at enhancing compliance within the financial services sector. The company's innovative platforms leverage AI technology to track and report on global regulations, management of obligations, and risk assessment, helping enterprises navigate the complexities of regulatory change. With a robust global presence and a growing client base, CUBE offers tailored solutions that empower organizations to transform compliance from a reactive necessity into a strategic advantage.