Customer Escalation Specialist

Palmetto Clean Technology(1 month ago)

RemoteFull TimeMedior$69,851 - $94,820 (estimated)Customer Experience

About this role

The Customer Escalation Specialist at Palmetto is a member of the Customer Advocacy team within the Customer Experience organization, responsible for ensuring exceptional service and business resilience by managing complex customer issues. This role acts as a primary point of contact for escalations, drives timely resolutions through cross-functional coordination, and helps embed customer feedback into broader experience initiatives. The position is remote and focused on reinforcing customer trust and continuous improvement in the clean energy space.

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Required Skills

Escalation Management
Cross-Functional Collaboration
Process Improvement
Customer Experience
Problem Solving
Verbal Communication
Written Communication
CRM Systems
Ticketing Tools
NPS Analysis

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About Palmetto Clean Technology

palmetto.com

Palmetto is a consumer-focused clean energy company that helps homeowners save on electricity by designing, financing, and installing residential solar systems, battery storage, and other clean technologies. It provides end-to-end services — site design, permitting, professional installation, monitoring and long‑term system support — plus financing options to make solar affordable. Palmetto also offers a mobile app for energy monitoring, rewards and account management, positioning itself as a trusted partner for customers transitioning to clean energy. The company emphasizes ease, savings, and ongoing service to simplify going solar.