Customer Experience Advisor

WorldStrides(12 days ago)

HybridFull TimeMedior$60,732 - $82,157 (estimated)Customer Experience

About this role

The Customer Experience Advisor at Envision supports students and their families after enrollment, primarily through written channels (email and chat) with occasional phone support. The role ensures families receive timely, accurate, and professional information to maintain engagement and confidence in WorldStrides’ educational travel and experiential learning programs.

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Required Skills

Written Communication
Email Management
Case Management
Customer Service
Problem Solving
Multitasking
Empathy
CRM
Organization
Retention

Qualifications

Bachelor's Degree

About WorldStrides

worldstrides.com

WorldStrides is the nation’s largest educational travel company, organizing curriculum-connected domestic and international tours for K–12 and college students and educators and serving over 400,000 students a year. It creates immersive, academically aligned programs — from cultural and language immersion to performing arts, STEM, and service‑learning trips — and handles travel logistics, lodging, and on‑the‑ground programming. The company emphasizes safety, risk management, and teacher support, and provides planning resources, scholarships, and tools to help schools integrate travel into learning objectives. Schools, districts, and families rely on WorldStrides for turnkey program management and large‑scale experience.