Customer Support Specialist

Parafin(26 days ago)

HybridFull TimeMedior$99,968 - $132,529 (estimated)Customer Support

About this role

A Customer Support Specialist at Parafin is responsible for delivering high-quality support to customers of their platform and partner brands through email and phone interactions. This role involves documenting customer feedback, reporting software issues, and contributing to documentation and training efforts, all while representing the customer’s voice in product development. Candidates should have experience in software customer support, preferably in fintech, and be adept with tools like Zendesk.

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Required Skills

Customer Support
Email Communication
Phone Support
Customer Feedback
Feature Requests
Software Bugs
UI Issues
Voice of the Customer
Team Documentation
Software User Testing

+8 more

About Parafin

www.parafin.com

Parafin is a financial technology company that provides embedded financing solutions designed for platforms to assist small businesses in accessing capital. Their offerings include flexible working capital solutions, a Spend Card that transforms customer spending into revenue, and a Pay Over Time service that allows businesses to manage costs through installment payments. By leveraging AI-powered underwriting and seamless integration, Parafin aims to enhance the customer experience, helping partners grow while enabling small businesses to thrive.