Customer Experience Associate
Silna Health
About this role
Silna Health is seeking a Customer Experience professional to establish and lead their customer support function in a fast-growing, mission-driven startup. The role involves understanding customer needs, delivering empathetic support, and collaborating with cross-functional teams to improve customer satisfaction and scale support processes.
Skills
About Silna Health
www.silnahealth.comSilna Health is a healthcare technology company that focuses on streamlining administrative processes for providers. Their innovative platform automates critical tasks such as prior authorizations, benefit checks, and insurance monitoring, allowing healthcare providers to focus more on patient care. Silna aims to improve care readiness, reduce patient wait times, and enhance operational efficiency, ultimately ensuring that patients are ready to receive necessary care seamlessly. The company is dedicated to increasing payment certainty and improving patient outcomes across various healthcare specialties.
Recent company news
Healthcare BrewSilna Health CEO on balancing urgency with accuracy within prior authorization
4 days ago
Business WireSilna Health Announces $27 Million in Funding to Tackle America's Prior Authorization Crisis
Mar 25, 2025
AxiosExclusive: Silna Health raises $27M for medical billing automation
Mar 25, 2025
CoveragerSilna Health raises $22 million
Mar 29, 2025
Fierce HealthcareHellocare.ai banks $47M —Fundraising Tracker
Apr 16, 2025
About Silna Health
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Silna Health.
Salary
$60k – $80k
per year