Customer Experience Associate
Silna Health(3 days ago)
About this role
Silna Health is seeking a Customer Experience professional to establish and lead their customer support function in a fast-growing, mission-driven startup. The role involves understanding customer needs, delivering empathetic support, and collaborating with cross-functional teams to improve customer satisfaction and scale support processes.
Required Skills
- Customer Support
- Customer Success
- Ticketing Systems
- Communication
- Process Development
- Empathy
- Workflow Management
- Cross-functional Collaboration
- Problem-solving
- Customer Advocacy
About Silna Health
www.silnahealth.comSilna Health is a healthcare technology company that focuses on streamlining administrative processes for providers. Their innovative platform automates critical tasks such as prior authorizations, benefit checks, and insurance monitoring, allowing healthcare providers to focus more on patient care. Silna aims to improve care readiness, reduce patient wait times, and enhance operational efficiency, ultimately ensuring that patients are ready to receive necessary care seamlessly. The company is dedicated to increasing payment certainty and improving patient outcomes across various healthcare specialties.
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