Manager, Customer Support & Experience
Regal(11 days ago)
About this role
Regal, an AI Agent Platform company founded in 2020, is seeking a Manager of Customer Support & Experience to lead their support team in a fast-growing B2B SaaS environment. The role focuses on delivering high-quality customer support, managing support operations, and collaborating with cross-functional teams to improve customer satisfaction and internal processes.
Required Skills
- Customer Support
- SaaS
- API
- Support Tools
- Incident Management
- Customer Satisfaction
- Support Operations
- Team Leadership
- Data Analysis
- Communication
About Regal
regal.aiRegal is a voice-first AI agent platform that helps businesses build, improve, and manage AI agents designed to outperform human agents. The platform provides tools for designing conversational voice agents, training and testing them, and deploying and operating them at scale to automate customer interactions. Enterprises and contact centers use Regal to scale voice automation, improve agent performance, and gain operational insights for continuous improvement.
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