Customer Experience Manager - Technical Training and Enablement
OpenEye(1 month ago)
About this role
A strategic, customer-obsessed manager who champions the voice of the customer across the organization and leads a dedicated team reporting to the VP of Product and Marketing. The role focuses on driving measurable improvements to customer satisfaction and scalable impact through data-driven insights and the use of AI tools. The manager will act as an internal advocate for customers and partner closely with cross-functional teams to influence product and marketing decisions.
Required Skills
- Customer Onboarding
- Training
- Knowledge Base
- Self-Service
- Journey Optimization
- Analytics
- Collaboration
- Team Leadership
- Project Management
- Communication
+3 more
About OpenEye
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