Director VOC and CX Insights
Manulife(1 month ago)
About this role
Lead the Voice of Customer (VOC) and Customer Experience (CX) Insights practice for Manulife Canada, co-creating the vision and strategy to improve digital customer journeys and drive measurable business outcomes. The role champions adoption of AI-driven research, translates mixed-methods insights into prioritized roadmaps, and partners across product, design, operations, and marketing to accelerate delivery.
Required Skills
- Quantitative Research
- Qualitative Research
- Survey Design
- Data Analysis
- Storytelling
- Stakeholder Leadership
- Journey Management
- AI Adoption
- Experimentation
- Coaching
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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