Customer Experience & Operations Lead
Globee.Shop(4 months ago)
About this role
The Customer Experience & Operations Lead at GOMO will define and deliver the brand’s care and retention strategy, shaping a digital-first aftersales experience that drives loyalty and reduces churn. The role focuses on using customer insights and automation to set benchmarks for fast, simple, and delightful service across the business.
Required Skills
- CX Analytics
- Care Tooling
- Service Design
- Automation
- Chatbots
- Journey Mapping
- Vendor Management
- NPS Monitoring
- Escalations
- Retention Strategy
+2 more
About Globee.Shop
aliexpress.ru▶ Официальный сайт AliExpress на русском языке. ⭐ Скидки и распродажи. ⚡ Мы ускорили доставку! ✔️Огромный выбор и выгодные цены на ● мобильные телефоны, ● электронику, ● бытовую технику, ● одежду для детей и взрослых, ● товары для дома и сада и многое другое в интернет-магазине AliExpress.
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