Director of Customer Experience (CX)
Motorola Solutions(1 month ago)
About this role
The Director of Customer Experience at Motorola Solutions leads the strategic vision for the end-to-end customer journey for S&HaaS (Service & Hardware as a Service) offerings. This senior leader acts as the chief advocate for customer insights, partnering across product and operations to improve retention, loyalty, and product-market fit.
Required Skills
- CX Strategy
- VoC
- Journey Mapping
- Team Leadership
- Support Operations
- Technical Support
- CRM
- NPS
- CSAT
- Data Analysis
+3 more
Qualifications
- Bachelor's Degree
- Master's Degree
- Lean
- Six Sigma
- ITIL
About Motorola Solutions
motorolasolutions.comMotorola Solutions is a leader in mission-critical communications products, solutions & services for communities & businesses. Learn more!
View more jobs at Motorola Solutions →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Motorola Solutions
Similar Jobs
Senior Manager, CX Strategy & Analytics
Toast(1 month ago)
Group Manager, Customer Experience Consulting
Philip Morris International(19 days ago)
Customer Experience & Operations Lead
Globee.Shop(4 months ago)
VP, Customer Experience
Acrisure Innovation(3 months ago)
Customer Experience Specialist
Octopus Energy Group(2 months ago)
Analista SR de Consumer Insights
Electrolux Group(12 days ago)