Customer Experience Operations Manager

Fleetio(6 days ago)

RemoteFull TimeSenior$125,973 - $169,899 (estimated)Customer Experience Operations

About this role

Fleetio is seeking a Customer Experience Operations Manager to serve as the operational backbone of its post-sales organizations, focusing on supporting revenue retention and expansion through process optimization and data analysis. The role involves collaboration across various teams to improve visibility, reporting, and scalability of post-sales processes in a high-growth SaaS environment.

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Required Skills

Salesforce
Gainsight
SQL
Data Analysis
Revenue Operations
Customer Success
Business Intelligence
Process Improvement
Forecasting
Reporting

About Fleetio

fleetio.com

Fleetio is a cloud-based fleet management platform that helps businesses track, maintain and optimize vehicle and equipment fleets. The software centralizes maintenance scheduling and work orders, inspections, parts inventory, fuel and cost tracking, mobile inspections, telematics/GPS integrations and fleet analytics to reduce downtime and lower operating costs. Built for fleets of all sizes, Fleetio offers APIs and integrations with third-party telematics and business systems, role-based access, and reporting to support compliance and data-driven decisions.

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