Customer Experience Representative
Princess Polly(6 days ago)
About this role
Princess Polly is seeking a Customer Experience Representative to deliver outstanding service across various communication platforms, ensuring customers feel heard, valued, and supported. The role involves engaging with customers through email, chat, calls, SMS, and social channels, and contributing to a positive brand experience.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Empathy
- Multitasking
- CRM
- Communication Tools
- Social Media
- E-commerce
About Princess Polly
princesspolly.comPrincess Polly is a digitally-native Australian fashion retailer offering trend-led clothing, footwear and accessories primarily aimed at Gen Z and millennial women. Founded as an e-commerce-first brand, it emphasizes fast fashion drops, curated seasonal and occasion collections, and frequent collaborations with influencers and creators. The company uses social-first merchandising and shoppable content across Instagram and TikTok to drive discovery and engagement. Princess Polly also focuses on convenient online shopping with global shipping, flexible payment options and straightforward returns.
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