Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
Quince(27 days ago)
About this role
The Bilingual Customer Experience Specialist (Retention Specialist) represents Quince to customers, helping maintain loyalty and trust across channels while supporting a fast-growing DTC retail brand. This role sits on the Customer Experience team and supports Quince’s mission of high-quality, sustainable products at accessible prices. The position offers clear growth paths into specialist, leadership, and enablement tracks.
Required Skills
- Customer Service
- Empathy
- Communication
- Problem Solving
- Product Expertise
- Digital Literacy
- Relationship Building
- Ownership
- Adaptability
- Multichannel Support
Qualifications
- High School Diploma
- GED
About Quince
quince.comQuince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.
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