Customer Success & Retention Specialist
audibene / hear.com(3 months ago)
About this role
The Customer Success & Retention Specialist at hear.com is a frontline, customer-focused role that supports the company’s mission to improve customers’ hearing and quality of life. This full-time remote position comes with training and performance incentives and represents the company across channels while driving long-term customer satisfaction. The role is part of a fast-growing health-technology organization committed to accessible hearing care.
Required Skills
- Customer Service
- Retention
- Call Handling
- Email Support
- Chat Support
- KPI Management
- Problem Solving
- Stakeholder Liaison
- Team Communication
- Hearing Advice
+5 more
About audibene / hear.com
hear.comHear.com is an online hearing care company and marketplace that helps consumers find hearing aids from leading manufacturers. It connects users with trained hearing aid experts and audiologists who provide personalized recommendations, fittings, and follow-up support through online consultations and partner clinics. Hear.com streamlines selection, trial periods and aftercare to simplify buying and long‑term use of hearing devices. Its mission is to improve users’ hearing and quality of life by combining technology, expert guidance, and convenient service.
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