Customer Experience Specialist
CookUnity(9 months ago)
About this role
CookUnity is hiring a Customer Experience Specialist to improve client satisfaction and represent the company’s mission as part of a growing support team. The role supports a fast-paced, time-sensitive operations environment and requires strong communication and customer-centricity. The position is mainly remote with on-demand office attendance and may include evenings, weekends, and holiday schedules.
Required Skills
- Customer Support
- Email Support
- Chat Support
- Phone Support
- Issue Resolution
- Payments
- Delivery Issues
- Subscription Management
- Escalation
- Order Processing
+5 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.