Support Specialist
SimplePractice(1 month ago)
About this role
This role is a front-line Customer Support position at SimplePractice focused on delivering a world-class experience to clinicians using the platform. The full-time hourly (non-exempt) position supports the company's mission to improve access to quality care and aligns with broader Customer Success goals. The role requires availability for non-traditional business hours, including evenings and weekends, and may include overtime during peak seasons.
Required Skills
- Customer Support
- Phone Support
- Chat Support
- Email Support
- Troubleshooting
- Escalation
- Screen Sharing
- Outbound Calls
- Pattern Recognition
- Upselling
+5 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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