Customer Experience Specialist
CookUnity(1 month ago)
About this role
The Customer Experience Specialist at CookUnity supports and improves the experience of subscribers as part of a growing Customer Experience team. This mid-level role operates in a fast-paced, time-sensitive environment and contributes to the company’s mission of empowering chefs and delivering high-quality meals. The position is mainly remote with hybrid on-demand office attendance and may require working evenings, weekends, and holidays.
Required Skills
- Inbound Support
- Email Support
- Chat Support
- Phone Support
- Issue Resolution
- Payments
- Account Management
- Delivery Troubleshooting
- Order Processing
- Escalation
+5 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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