Client Support Specialist (Workplaces - B2B)

Clipboard Health(2 months ago)

RemoteFull TimeJunior$52,522 - $70,633 (estimated)Customer Operations

About this role

A Client Support Specialist (Workplaces - B2B) at Clipboard Health is responsible for providing proactive, voice-based customer support to workplace clients, addressing issues related to shifts, payments, and platform use. The role requires effective communication, problem-solving, and collaboration with cross-functional teams to enhance client experience and prevent churn. Utilizing tools like Zendesk, the Specialist will manage inquiries, document interactions, and contribute to process improvements, all while upholding fast and high standards of service.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Empathy
Critical Thinking
Documentation
Team Collaboration
Technical Proficiency
Customer-Centric Mindset
Accountability

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About Clipboard Health

www.clipboardhealth.com

Clipboard Health is a platform that connects healthcare facilities with qualified professionals to fill shifts quickly and efficiently. By offering flexible staffing solutions, it enables healthcare workers to choose shifts that fit their lifestyles while ensuring facilities have access to dependable staff. The service is designed to alleviate the stress of unfilled shifts and provides immediate payment for professionals after they complete their shifts, enhancing user satisfaction. Additionally, Clipboard Health is Joint Commission certified, ensuring compliance with industry standards for quality and safety.