Customer Experience Strategy Lead - AI Integration

Cato Networks(2 months ago)

HybridFull TimeSenior$230,000 - $260,000Customer Experience

About this role

The CX Strategy Lead at Cato Networks will own and drive the integration of AI Security into the company’s customer-facing delivery model, defining and operationalizing post-sales functions for the AI Security product line. The role acts as the central orchestrator across Professional Services and Customer Success and will evolve to build a broader Customer Experience Strategy capability focused on process excellence and tech-enabled scalability. The position requires deep technical understanding, strategic design at scale, and hands-on work with complex products and delivery processes.

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Required Skills

AI Security
Solutions Architecture
Technical PM
Process Design
Operationalization
Enablement
Cross-Functional Leadership
Program Management
Product Partnership
Communication

+8 more

About Cato Networks

catonetworks.com

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