Customer Experience Supervisor

CookUnity(8 months ago)

HybridFull TimeMedior$75,791 - $101,747 (estimated)Customer Experience

About this role

The Customer Experience Supervisor leads a customer support team to prioritize and resolve inbound customer requests while ensuring an outstanding experience in every interaction. The role organizes daily workflows and schedules, monitors team performance, and acts as the bridge between market-level operations and the CX team. This position reports to the CX Manager and contributes to CX objectives through data-driven problem solving and participation in cross-functional projects. The role is mainly remote with on-demand office attendance under a hybrid model.

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Required Skills

Workflow
Team Management
Performance Monitoring
Prioritization
Case Handling
Data Analysis
Ops Liaison
Hiring
Training
Scheduling

+4 more

About CookUnity

cookunity.com

CookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.