Customer Experience Specialist

Channel Corp.(1 year ago)

Seoul, South KoreaOnsiteFull TimeSenior$123,437 - $167,221 (estimated)Customer Experience

About this role

This role sits on the Customer Experience team and focuses on ensuring that customers fully realize the value of the product throughout their lifecycle. The position bridges direct customer interaction with product, working on communications, feedback loops, and experience improvements. It involves participating in product development processes and supporting CX-related content and community initiatives. The role offers a path to grow from customer support into broader CX ownership within a SaaS startup environment.

View Original Listing

Required Skills

Customer Support
Customer Experience
Customer Segmentation
VIP Management
Chatbot Operations
Product Knowledge
Technical Collaboration
Business Consulting
Guide Creation
Release Notes

+12 more

About Channel Corp.

channel.io

Channel Talk (Channel.io) is an AI-powered customer messaging and helpdesk platform that centralizes live chat, chatbots, and support tools for businesses. It bills itself as an all-in-one AI Messenger combining automated bots, workflow automation, and conversation-based CRM to streamline customer service and sales. The platform includes team collaboration features, integrations, and analytics to speed responses, reduce manual work, and improve engagement. Channel Corp. targets companies that want to modernize support and commerce interactions across web and mobile.