Customer First Advocate

GoodLeap(28 days ago)

Bentonville, AROnsiteFull TimeJunior$31,500 - $35,500Customer Service

About this role

Customer First Advocates at GoodLeap support homeowners and partners by handling inbound phone inquiries and resolving issues related to sustainable solution financing. The role focuses on delivering courteous, efficient assistance while maintaining a professional and positive demeanor. Advocates review documentation and make case decisions within defined processes and tools. The position is based in Bentonville, AR and contributes to GoodLeap’s mission of expanding access to sustainable home solutions.

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Required Skills

Customer Service
Phone Support
Case Review
Documentation Review
Math Skills
Computer Skills
Client Relations
Conflict Resolution
Problem Solving
Time Flexibility

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About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.