Customer Loyalty & Engagement Director
MissionSquare Retirement(2 months ago)
About this role
The Customer Loyalty & Engagement Director at MissionSquare is a senior leader responsible for strengthening customer satisfaction, retention, and long-term loyalty for public sector retirement clients. The role provides strategic direction for the organization’s customer experience and represents customer needs across sales, product, and support functions.
Required Skills
- Customer Experience
- Customer Engagement
- Customer Support
- Product Experience
- Feedback Analysis
- Data Analysis
- KPI Monitoring
- Relationship Management
- CRM
- Marketing Automation
+2 more
Qualifications
- Bachelor's Degree in Business, Marketing, Finance, or Related Field
About MissionSquare Retirement
missionsq.orgMissionSquare manages and administers 457, 403 and 401 retirement plans exclusively for the benefit of public sector employers and employees.
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