Customer Onboarding Specialist

Octopus Energy Group(1 year ago)

Manchester, United KingdomOnsiteFull TimeJunior$59,223 - $79,830 (estimated)Customer Service

About this role

The Inbound Brand Ambassador at Octopus Energy is the first point of contact for prospective customers calling into the Manchester-based team. The role focuses on providing friendly, informative support and factual information about Octopus Energy’s products and the energy industry. It aims to help customers choose the most suitable tariffs while representing the brand positively. The position sits within a fast-paced, customer-focused environment with opportunities to learn and grow across different areas of the business.

View Original Listing

Required Skills

Customer Service
Inbound Calls
Product Knowledge
Telephone Communication
Active Listening
Attention To Detail
Customer Onboarding
Objection Handling
Problem Solving
Time Management

+4 more

About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.