Customer Operations Associate | Denver

Spark Advisors(1 month ago)

HybridFull TimeJunior$63,022 - $83,989 (estimated)Customer Success

About this role

The Customer Operations Associate supports Spark’s customer success efforts for Medicare insurance agents, helping ensure smooth onboarding and adoption of the Spark platform. The role partners with the Manager of Contracting Operations and cross-functional teams to maintain high service levels, drive agent satisfaction, and contribute to continuous process improvements. This is a hybrid position based in Denver, CO at a mission-driven startup.

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Required Skills

Customer Support
Email Support
Video Calls
Carrier Onboarding
Contracting
Queue Management
Workflow Coordination
Escalation
Troubleshooting
SLA Management

+6 more

About Spark Advisors

sparkadvisors.com

Spark Advisors is a modern platform that helps insurance brokerages build, scale, and modernize their businesses. It combines technology, operational support, carrier relationships, and compliance tools to digitize workflows, unify data, and accelerate distribution. Built for independent agencies and growing brokerages, Spark streamlines onboarding, analytics, and integrations so teams can focus on sales and client service. Customers choose Spark to reduce administrative overhead, access partner resources, and grow more efficiently.