Customer Operations Executive - part time (20hrs)

Marshmallow(2 months ago)

HybridPart TimeJunior$49,113 - $68,823 (estimated)Customer Care

About this role

The part-time Customer Operations Executive at Marshmallow is responsible for providing real-time customer support through live chat, with a primary focus on renewal inquiries during the initial six months. The role involves resolving customer queries and handling cancellation cases with an emphasis on retaining customers by assessing their needs and providing tailored solutions. The position requires collaboration with cross-functional teams and tracking performance through metrics such as Customer Satisfaction scores.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Customer Satisfaction
Team Collaboration
Adaptability
Empathy
Analytical Skills
Time Management
Proactive Approach

+5 more

About Marshmallow

www.marshmallow.co

Marshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.