Customer Service Agent (Inbound)
Ninja Van
About this role
This role supports Ninja Van’s customers by managing incoming calls and emails and ensuring issues are resolved efficiently. The position involves compiling and generating customer service reports and handling daily administrative tasks. The employee also contributes to strategy and reporting on team performance within the customer service function.
Skills
Qualifications
About Ninja Van
ninjavan.coNinja Van is a Singapore-founded, tech-enabled logistics and last-mile courier provider serving e-commerce merchants and consumers across six Southeast Asian countries. It offers parcel delivery, fulfillment, tracking and merchant tools — including API integrations and platform services — to simplify shipping for businesses of all sizes. Ninja Van emphasizes wide regional coverage, reliable door-to-door delivery, and digital operations to streamline cross-border and domestic logistics.
Recent company news
Bloomberg.comSingapore’s Ninja Van Said to Halve Valuation in Latest Round
Aug 10, 2025
Burlington County TimesAC2 Wave WMS Improves Speed and Accuracy Across Ninja Van Operations
Jan 3, 2026
TradingViewAlibaba-Backed Ninja Van Faces $1B Valuation Reset in Brutal Southeast Asia Funding Winter
Aug 11, 2025
Yahoo Finance SingaporeSingapore’s Ninja Van said to halve valuation in latest round
Aug 10, 2025
Tech in AsiaIs it time for Ninja Van to quit ecommerce logistics?
Sep 18, 2025
About Ninja Van
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Ninja Van.
Salary
$38k – $51k
per year