Customer Service Agent (Inbound)
Ninja Van(1 month ago)
About this role
This role supports Ninja Van’s customers by managing incoming calls and emails and ensuring issues are resolved efficiently. The position involves compiling and generating customer service reports and handling daily administrative tasks. The employee also contributes to strategy and reporting on team performance within the customer service function.
Required Skills
- Customer Service
- Call Handling
- Email Management
- Problem Resolution
- Complaint Handling
- Client Assessment
- Process Improvement
- Administrative Tasks
- Report Generation
- Team Strategy Development
+6 more
Qualifications
- SPM
- Diploma
- Advanced Diploma
- Higher Diploma
- Graduate Diploma
- Bachelor’s Degree in any field
About Ninja Van
ninjavan.coNinja Van is a Singapore-founded, tech-enabled logistics and last-mile courier provider serving e-commerce merchants and consumers across six Southeast Asian countries. It offers parcel delivery, fulfillment, tracking and merchant tools — including API integrations and platform services — to simplify shipping for businesses of all sizes. Ninja Van emphasizes wide regional coverage, reliable door-to-door delivery, and digital operations to streamline cross-border and domestic logistics.
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