Customer Service Bilingual Agent (Hybrid in GDL or CDMX)
DXC Technology(1 month ago)
About this role
A Customer Service Agent at DXC supports the Insurance Software & BPS offering as the primary point of contact for end users, delivering high-quality support for financial-related applications and account issues. The role focuses on handling inbound English-language interactions, logging and tracking incidents in ticketing systems, and ensuring timely follow-up to maintain customer satisfaction.
Required Skills
- Customer Support
- Ticketing Systems
- Incident Logging
- Issue Resolution
- Communication
- Bilingual Spanish
- ServiceNow
- AWS Connect
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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