Customer Service Intake Specialist

HexArmor(2 days ago)

Grand Rapids, Michigan, United StatesOnsiteFull TimeJunior$44,366 - $60,639 (estimated)Customer Service

About this role

HexArmor is a leader in advanced personal protective equipment for hands, arms, and body. The Customer Service Intake Specialist will act as the initial point of contact for external customer communications and ensure incoming requests are accurately recorded and tracked in company systems to support service visibility and performance.

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Required Skills

Shared Inbox
Email Management
JIRA
Outlook
Ticketing Systems
Documentation
Triage
SLA Tracking
Communication
Detail Orientation

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree

About HexArmor

hexarmor.com

HexArmor is a global personal protective equipment company specializing in high-performance hand protection and safety products. They design and manufacture cut-, puncture- and impact-resistant gloves, sleeves, eyewear and related PPE for industries such as oil & gas, utilities, manufacturing, construction and emergency services. Known for innovation and rigorous testing, HexArmor uses engineered materials and proprietary designs to deliver certified protection while preserving dexterity and comfort. The company supports customers worldwide with product development, training resources and distribution to help organizations reduce workplace injuries and protect workers' livelihoods.