Customer Service QA Specialist

Motorway(1 month ago)

BrightonOnsiteFull TimeJunior$46,604 - $63,154 (estimated)Seller Services

About this role

The Customer Service QA Specialist at Motorway is responsible for evaluating the quality of customer interactions across calls, emails, and live chats to ensure adherence to company standards and regulatory requirements. This role involves conducting quality assessments, providing coaching and feedback to agents, and identifying opportunities for process improvements. The specialist will also collaborate with various departments to maintain consistency and facilitate best practices, while managing their own workload and contributing to team KPIs and SLAs. Experience in quality assessments or a contact center environment is essential.

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Required Skills

Customer Service
Quality Assurance
Attention To Detail
Multitasking
Coaching
Feedback
Improvement Opportunities
Relationship Building
Time Management
Self Development

+5 more

About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.